Simple & Transparent
5 Step Order Process
From cart to delivery — here's exactly what happens when you place an order with us.
Add Items & Upload Artwork
- Add any required art files, links and descriptions
- Complete the checkout process (billing / shipping address / payment)
PLEASE NOTE: ALL ORDERS ARE SUBJECT TO APPROX. 5–6 BUSINESS DAYS PRODUCTION TIME ONCE YOUR ART IS APPROVED. THE ORDER WON'T PROCEED UNTIL YOU DO THIS.
Order Confirmation
- Order confirmation is sent to customer via sales order
- Grand total ($) on invoice is provided (including all allowances (e.g. shipping))
Artwork Setup & Approval
- Artwork is set up from information and/or any logos/art by the customer
- Final customer review ensuring the customer is happy with the outcome
- Ensure details, spelling, and art layout have been reviewed
Production & Assembly
- Once approved, the order goes to production and assembly
Shipment & Pickup
- Order proceeds to shipment where everything is packed up, or the customer is notified to pick up the order
Artwork Guidelines
How to Send Artwork
Our team of skilled artists will ensure your logo and text looks great when printed. Just send us what you have — we'll work with you to deliver a quality imprint. Vector files help speed things up. You'll receive a proof before production. Questions? Call 1-800-387-3138.
Upload your art files using the Upload Logo tab during checkout.
Preferred File Types
For all items on website
Accepted File Types
Not suitable for plaques, glass, crystal & acrylic
Pro tip: No vector files? Send us the highest resolution images possible. 300+ dpi ensures a quality imprint and faster processing.
Artwork Approval
We produce and print jobs per the files, specifications, and instructions you provide. While we will bring errors to your attention, YOU ARE RESPONSIBLE FOR FINAL APPROVAL OF PROOFS.
Please doublecheck spelling, grammar, layout, and design before approving artwork.
If we produce work that has been approved or provided and contains errors after production, you are responsible for full production costs — as well as the cost of re-production if requested.
*PLEASE NOTE: ALL PANTONE COLORS MAY VARY DUE TO DIFFERENT DYE LOTS AND SHOULD BE REGARDED AS APPROXIMATE SUGGESTIONS.